AML Policy

Last Updated: November 2024

About This Policy

Citadel Pros Market is a global financial services provider regulated by the SEC (CRD 298461), the FCA in the United Kingdom (Reference Number 573263), and CIRO (Reference Number 9290). The Company may extend its services to various regions, including the European Economic Area ("EEA") countries.

This Anti-Money Laundering (AML) Policy sets out the measures Citadel Pros Market takes to detect, prevent, and report money laundering and the financing of terrorism. All employees, officers, and associated persons are required to comply fully with this policy. Failure to do so may result in disciplinary action or referral to the relevant authorities.

Customer Due Diligence (KYC)

In compliance with anti-money laundering (AML) and know your customer (KYC) regulations, Citadel Pros Market requires all clients to complete identity verification before accessing live trading services. By creating an account, you consent to providing identity verification documents and authorize us to verify your identity through third-party verification services.

This may include background checks, credit checks, and verification of your identity documents with government databases and other authoritative sources. Failure to complete identity verification may result in restrictions or termination of your account.

• Identity verification — Government-issued photo ID (passport or national ID card) and proof of address issued within the last three months.
• Source of funds — For larger deposits, we may request documentation evidencing the origin of funds to ensure they are not proceeds of criminal activity.
• Enhanced due diligence — Higher-risk clients, including politically exposed persons (PEPs), are subject to enhanced due diligence procedures and ongoing monitoring.

Data Collection & Processing

You expressly consent to Citadel Pros Market processing your personal data for the purposes of providing our services, including but not limited to account management, transaction processing, identity verification, fraud prevention, and regulatory compliance. This includes:

• Collecting and storing your personal identification documents
• Processing your financial information and transaction history
• Analysing your trading patterns for security and compliance purposes
• Sharing your information with regulatory authorities when required by law
• Using secure third-party service providers to facilitate our services

Risk Assessment

Citadel Pros Market conducts regular risk assessments to identify and evaluate the money laundering and terrorist financing risks associated with our products, services, clients, and geographic exposure. Risk ratings are assigned to all client accounts and are reviewed on an ongoing basis.

Past performance displayed by traders is not necessarily indicative of future outcomes. All trading activities are subject to market risk, and clients should be aware that the high degree of leverage obtainable in trading can work against you as well as for you. All client funds are held in segregated accounts and are not used for operational purposes.

Conflict of Interest Controls

Citadel Pros Market is committed to maintaining the highest standards of integrity and fairness. We identify, manage, and mitigate potential conflicts of interest that may arise between our interests and those of our clients.

We implement appropriate measures including disclosure, information barriers, and segregation of duties. Where conflicts cannot be adequately managed, we may decline to provide certain services to protect client interests.

All employees are subject to strict personal trading policies and must obtain prior approval for personal trading activities. Employees may not use confidential client information for personal benefit or trade in instruments where they hold non-public information.

Monitoring & Suspicious Activity Reporting

Citadel Pros Market maintains ongoing transaction monitoring systems designed to detect unusual or suspicious activity. All employees are trained to recognise and report indicators of potential money laundering, including unusual transaction volumes, structuring, and inconsistent account behaviour.

Where suspicious activity is identified, we are required by law to file a Suspicious Activity Report (SAR) with the relevant financial intelligence unit. We are prohibited from tipping off the subject of a SAR filing. Our compliance team reviews all flagged transactions and escalates to regulatory authorities where appropriate.

Record Keeping

We maintain detailed records of all client identification documents, transaction history, due diligence assessments, and suspicious activity reports for a minimum of five years from the end of the client relationship, or such longer period as required by applicable law. These records are available for review by regulatory authorities upon request.

Consent to Recording & Communications

You consent to the recording and monitoring of your communications with Citadel Pros Market, including telephone conversations, video calls, live chat sessions, and electronic communications. These recordings may be used for quality assurance, training, dispute resolution, and regulatory compliance purposes.

You also consent to receive regulatory communications including updates to our terms, policies, or other legal notices required by law or regulation.

Regulatory Compliance

This AML Policy is designed to comply with all applicable regulatory requirements, including but not limited to the Bank Secrecy Act (BSA), the USA Patriot Act, FATF Recommendations, FCA rules, and CIRO guidelines. Citadel Pros Market cooperates fully with regulatory authorities in their oversight of our AML compliance programme.

Our AML compliance programme is reviewed and updated regularly to reflect changes in our business, regulatory requirements, and industry best practices. All employees receive AML training as part of their onboarding and ongoing professional development.

Reporting Concerns & Complaints

If you believe that Citadel Pros Market has not adequately managed a compliance concern, or if you wish to report a potential AML issue, please contact us immediately through:

• Our customer support team via live chat or email
• Our dedicated compliance department
• Our formal complaints procedure outlined in your client agreement

All complaints will be investigated thoroughly and promptly, and you will receive a written response detailing our findings and any remedial action taken.

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