Privacy Policy

Personal Information

When you apply for or maintain a Citadel Pros Market Demo or Live account, we collect personal information about you for business purposes — to evaluate your financial needs, to process your requests and transactions, to inform you about products and services that may be of interest to you, and to provide client service. You may choose what you will receive from us at any point by accessing the notification option in your account. Such information may include:

• Application information — Information that you provide on applications and other forms: your name, address, birth date, occupation, assets, and income.
• Transaction information — Information about your transactions with us or our affiliates, including account balances, trading activity, your inquiries, and our responses.
• Verification information — Information necessary to verify your identity, such as a passport or driver's licence. This includes background information we receive from public records. The USA Patriot Act requires us to collect information and take necessary actions to confirm your identity.

Security Technology

Citadel Pros Market uses Secure Socket Layer (SSL) encryption technology to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than Citadel Pros Market while it is being transmitted to us. We work hard to ensure that our websites are secure and that they meet industry standards.

We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.

Sharing Information with Our Affiliates

We may share personal information described above with our affiliates for business purposes, such as servicing client accounts and informing clients about new products and services, or to aid in the trading activity of the company, its affiliates, or employees, and as permitted by applicable law.

Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, trading, and account information.

Sharing Information with Third Parties

Citadel Pros Market does not disclose your personal information to third parties, except as described in this policy. Third-party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with Citadel Pros Market, including those that provide professional, legal, or accounting advice.

Non-affiliated companies that assist Citadel Pros Market in providing services to you are required to maintain the confidentiality of such information to the extent they receive it, and to use your personal information only in the course of providing such services and only for the purposes that Citadel Pros Market dictates.

Regulatory Disclosure

Under limited circumstances, Citadel Pros Market may disclose your personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For example, we may disclose personal information to cooperate with regulatory authorities and law enforcement agencies, to comply with subpoenas or other official requests, and as necessary to protect our rights or property.

Your Rights & Opt-Out

You are not required to supply any of the personal information that we may request; however, failure to do so may result in our being unable to open or maintain your account or to provide services to you.

While we make every effort to ensure that all information we hold about you is accurate, complete, and up to date, you can help us considerably by promptly notifying us if there are any changes to your personal information. To update your preferences or request removal of your data, please contact our support team.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyse platform usage, and deliver personalised content. We use both essential cookies necessary for platform functionality and optional cookies for analytics and marketing purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via email or through a prominent notice on our platform. Your continued use of our services after such notification constitutes your acceptance of the updated policy.

Our Values